BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20210216T190000Z
DTEND:20210216T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Building Resilience to Thrive: Adapt Your Service Strategy for Better Outcomes
DESCRIPTION:Participants will leave this session being able to understand the key elements of a strong service system and the importance of measurement in delivering a great customer experience. Attendees will also learn how to build the service habit.\nThis session is provided only as part of the Building Resilience to Thrive program\, a COVID-19 recovery certificate to help businesses stay viable and adapt to compete in the future funded by Western Economic Diversification Canada and powered by the BC Chamber of Commerce network and UVIC?s Gustavson School of Business.\n\nRemodel your business now for a competitive future by joining one of three cohorts which will feature one seminar a week for 6 weeks\, delivered by award-winning professors Dr. Mark Colgate and Prof. Brian Leacock\, supplemented with facilitated Resiliency Roundtables to bring local SMEs together in smaller groups online and offline to anchor and support the curriculum.  \n\nTo access this course or learn more about the full program\, contact us at admin@bbot.ca.\nEvent Details: \n\nDate: Tuesday February 16th \n\nTime: 11:00am-12:00pm\n\nLocation: online\n\nCost: BBOT Members and Representatives: $35 for full program / per registrant.  Non Members: $70 for full program / per registrant. \n\nRegistration: contact us at admin@bbot.ca
X-ALT-DESC;FMTTYPE=text/html:<br />\n<img alt="" height="200" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1232/Image/BCCoC001_BuildingResilience_EventBrite_Growth_Burnaby.jpg" style="width: 400px\; height: 200px\;" width="400" /><br />\n<br />\n<br />\n<br />\nParticipants will leave this session being able to understand the key elements of a strong service system and the importance of measurement in delivering a great customer experience. Attendees will also learn how to build the service habit.\n<p><span style="font-size: 12px\;"><em>This session is provided only as part of the&nbsp\;<a href="http://bbot.ca/programs/building-resilience-to-thrive-certificate-training-program-with-bc-chamber-network/" target="_blank">Building Resilience to Thrive program</a>\, a COVID-19 recovery certificate to help businesses stay viable and adapt to compete in the future funded by Western Economic Diversification Canada and powered by the BC Chamber of Commerce network and UVIC?s Gustavson School of Business.</em></span></p>\n\n<p><em><span style="font-size: 12px\;">R</span><span style="font-size: 12px\;">emodel your business now for a competitive future by joining one of three cohorts which will feature one seminar&nbsp\;a week for 6 weeks\, delivered by award-winning professors Dr. Mark Colgate and Prof. Brian Leacock\, supplemented with facilitated Resiliency Roundtables to bring local SMEs together in smaller groups online and offline to anchor and support the curriculum.&nbsp\;&nbsp\;</span></em></p>\n\n<p><em><span style="font-size: 12px\;">To access this course or learn more about the full program\, contact us at&nbsp\;</span><a href="mailto:admin@bbot.ca" style="font-size: 12px\;">admin@bbot.ca</a><span style="font-size: 12px\;">.</span></em></p>\n<u><strong>Event Details:&nbsp\;</strong></u><br />\n<strong>Date:</strong> Tuesday February 16th&nbsp\;<br />\n<strong>Time</strong>: 11:00am-12:00pm<br />\n<strong>Location: </strong>online<br />\n<strong>Cost:&nbsp\;</strong>BBOT Members and Representatives: $35 for full program / per registrant.&nbsp\; Non Members: $70 for full program / per registrant.&nbsp\;<br />\n<strong>Registration</strong>: contact us at <a href="mailto:admin@bbot.ca">admin@bbot.ca</a>
LOCATION:
UID:e.1232.2357
SEQUENCE:3
DTSTAMP:20260418T005400Z
URL:https://bbot-nexam24-gzcms.preview.gochambermaster.com/events/details/building-resilience-to-thrive-adapt-your-service-strategy-for-better-outcomes-2357
END:VEVENT

END:VCALENDAR