Building Resilience to Thrive: Adapt Your Service Strategy for Better Outcomes

Description

Participants will leave this session being able to understand the key elements of a strong service system and the importance of measurement in delivering a great customer experience. Attendees will also learn how to build the service habit.

This session is provided only as part of the Building Resilience to Thrive program, a COVID-19 recovery certificate to help businesses stay viable and adapt to compete in the future funded by Western Economic Diversification Canada and powered by the BC Chamber of Commerce network and UVIC?s Gustavson School of Business.

Remodel your business now for a competitive future by joining one of three cohorts which will feature one seminar a week for 6 weeks, delivered by award-winning professors Dr. Mark Colgate and Prof. Brian Leacock, supplemented with facilitated Resiliency Roundtables to bring local SMEs together in smaller groups online and offline to anchor and support the curriculum.  

To access this course or learn more about the full program, contact us at admin@bbot.ca.

Event Details: 
Date: Tuesday February 16th 
Time: 11:00am-12:00pm
Location: online
Cost: BBOT Members and Representatives: $35 for full program / per registrant.  Non Members: $70 for full program / per registrant. 
Registration: contact us at admin@bbot.ca